Preparing for Your Visit

Thank you for working with us as COVID-19 continues to impact our profession and the world around us.  In an effort to keep our clients, doctors, and support staff as safe and healthy as possible during this COVID-19 pandemic, and in an effort to comply with all state and local regulations, we have put new measures in place so that we may continue to serve you and your pets while attempting to limit the spread of this virus.

 

To help protect our essential staff, we advise that if...

  • you have an appointment and you are showing signs of illness that may be associated with COVID-19, you should remain at home and reschedule the appointment for a later date.
  • your pet requires emergency care and you are showing signs of illness, you should ask a trusted friend or relative to transport their pet to our clinic for care.
  • you may pose any risk of transmission of COVID-19 to our staff, you disclose this information prior to any in-person contact so that we can advise on how best to move forward to help your pet.

EmergencyAppointmentsEuthanasia

EMERGENCY VISIT

Please note, Emergency animal hospitals across the country are experiencing regular wait times of 4-10 hours due to ​an increased need for walk-in care while local primary care and even other emergency hospitals ​are experiencing staff shortages and significantly reduced hours of operation. Coupled with an increase in new pet adoptions during the pandemic, we are experiencing caseloads that are double to triple the norm. We are working diligently to continue to accommodate this increased patient volume; however, we have finite physical space and we are often at full capacity. We appreciate your patience while our staff is adapting to this new workflow! 

  • If your pet is experiencing an emergency, please text "DCVR" to 34947 to start the check-in process or check-in ONLINE
  • A registration form will be sent via text and e-mail to fill out and submit.
  • Once registration is complete, you will receive a text message when it is time to come to the hospital.  Please note, our medical staff will review and prioritize the order in which pets are seen based on the information provided and will call clients with any questions.
  • Patients with critical needs will be asked to come immediately and complete registration on-site. You may also be asked to sign an immediate Stabilization Form to approve any life-saving interventions. 
  • When you arrive, please call 301-809-8800 to notify us and provide our team with the make, model, and color of the vehicle to help us to locate you!
  • When the technician comes to retrieve your pet, please meet the technician outside the car, with a mask on.                        
  • To prevent any personal belongings from entering the hospital, the technician will exchange our leash for yours. Pet carriers will be returned to you once your pet is inside.
  • If entry to the hospital is necessary, you must wear a mask, remove any gloves you may be wearing, and use hand sanitizer upon entry.
  • You will be provided an additional disposable mask to wear over your own while inside, to ensure maximum protection.
  • A technician will triage your pet (assess the urgency of illness or injury), and an examination will be performed by a doctor in our treatment area.
  • We will need a cell phone number in order for the doctor to reach you to discuss your pet’s care. The doctor will call to discuss a treatment plan and to give a detailed estimate for recommended diagnostics and procedures, which may be emailed to you, or you may be provided a paper copy by request. If you consent to treatment, you will be transferred to a client service representative to make a pre-payment of the high end of the estimate. For more information, please review our Financial Protocols/Payment Options
  • In the event that your pet will need to be hospitalized, we regret to inform you that our visiting hours have been suspended in an effort to minimize the spread of illness. We also will not permit personal items to be left with your pet during their stay. You will continue to receive daily updates from our doctors and staff and may call at any time to check-in. 
  • We will arrange a convenient time for you to come to pick up your pet. When you arrive to pick up your pet, please call the office, and we will collect any remaining balance, and bring your pet out to your vehicle, along with any medications and a copy of the discharge instructions that you were given over the phone. Please meet the technician with a mask on. 

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SCHEDULED APPOINTMENT

  • If you're a new client, a New Client Form must be filled out.  
  • If your pet has an upcoming appointment with the oncology or internal medicine services, a Recheck Client Form must be filled out ahead of your pet’s scheduled visit.
  • All clients will be asked to remain in their car for an appointment.  When you arrive, please call from your vehicle at 301-809-8800 and provide the make, model, and color of the vehicle to help us to locate you, as well as a cell phone number. We will connect you with the service you are scheduled with, and a veterinary technician will speak with you by phone to collect information about your pet. 
  • When the technician comes to retrieve your pet, please meet the technician outside the car, with a mask on.
  • To prevent any personal belongings from entering the hospital, the technician will exchange our leash for yours. Pet carriers will be returned to you once your pet is inside. 
  • Please remain on-site in your vehicle unless instructed otherwise. The doctor will call you with any questions, and discuss the results of the physical examination, and your consultation will be performed by phone.
  • If your pet requires diagnostic testing, the doctor will discuss this with you and will provide you with a verbal estimate. You will be asked to make a pre-payment of the high end of the estimate at that time and will be transferred to the client services team to make a payment - please have a credit card available. For more information, please review our Financial Protocols/Payment Options
  • Depending on the diagnostic tests necessary, you may be asked to leave your pet with us for a period of time. In this case, you may go home, and we will call you to discuss the next steps and discharge instructions. 
  • We will arrange a convenient time for you to come to pick up your pet. When you arrive to pick up your pet, please call the office. Any additional balance due will be collected over the phone, and we will bring your pet out to your vehicle, along with any medications and a copy of the discharge instructions that you were given over the phone. You will be asked to sign a copy of the discharge paperwork for us to keep on file.

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EUTHANASIA

In the event that the nature of the visit is euthanasia, please be aware of the following:

  • Entry to our hospital will be restricted to end-of-life situations and will be at the doctors' sole discretion. Our staff members are not required to meet with clients in exam rooms at this time, and we ask for your understanding and respect for the health and safety of our doctors who must be here to care for pets around the clock.
  • We are able to make 2 exam rooms available for clients to be with their pets prior to or during euthanasia (at the doctor's discretion).
  • We will allow only 2 visitors in an exam room with up to 2 staff members at one time, to ensure appropriate social distancing, and no more than 4 total visitors will be allowed in the building at once. Any additional visitors will be asked to wait outside of the exam room (children who cannot wait outside or in a car alone may remain in the lobby for a short time), or outside.  We are sorry that no exceptions can be made to this policy at this time - please plan accordingly. 
  • It may be possible to perform euthanasia outdoors for our canine patients, if requested, on a case-by-case basis.  We are unable to accommodate such requests for feline patients.
  • Please review the "Arrival Instructions" for additional information regarding arrival procedures, or call the office for additional guidance.

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