Thank you for working with us as COVID-19 continues to impact our profession and the world around us. In an effort to keep our clients, doctors, and support staff as safe and healthy as possible during this COVID-19 pandemic, and in an effort to comply with all state and local regulations, we have put new measures in place so that we may continue to serve you and your pets while attempting to limit the spread of this virus.
- you have an appointment and you are showing signs of illness that may be associated with COVID-19, you should remain at home and reschedule the appointment for a later date.
- your pet requires emergency care and you are showing signs of illness, you should ask a trusted friend or relative to transport their pet to our clinic for care.
- you may pose any risk of transmission of COVID-19 to our staff, you disclose this information prior to any in-person contact so that we can advise on how best to move forward to help your pet.
Please note, Emergency animal hospitals across the country are experiencing regular wait times up to 36+ hours due to an increased need for walk-in care while local primary care and even other emergency hospitals are experiencing staff shortages and significantly reduced hours of operation. Coupled with an increase in new pet adoptions during the pandemic, we are experiencing caseloads that are double to triple the norm. We are working diligently to continue to accommodate this increased patient volume; however, we have finite physical space and we are often at full capacity. We appreciate your patience while our staff is adapting to this new workflow!
- If your pet is experiencing an emergency, please text "DCVR" to 34947 to start the check-in process or check-in ONLINE.
- A registration form will be sent via text and e-mail to fill out and submit.
- Once registration is complete, you will receive a text message when it is time to come to the hospital. Please note, our medical staff will review and prioritize the order in which pets are seen based on the information provided and will call clients with any questions.
- Patients with critical needs will be asked to come immediately and complete registration on-site. You may also be asked to sign an immediate Stabilization Form to approve any life-saving interventions.
- When you arrive, please call 301-809-8800 to notify us which parking spot number you are located in and a client service represenative will provide you with the next steps.
- If your pet is here for an on-site assessment, please meet the technician outside the car, with a mask on when they come to retrieve your pet.
- To prevent any personal belongings from entering the hospital, the technician will exchange our leash for yours. Pet carriers will be returned to you once your pet is inside.
- If entry to the hospital is necessary, you must wear a mask, remove any gloves you may be wearing, and use hand sanitizer upon entry.
- In the event you do not have a mask, a disposable mask will be provided upon entry.
- After an exam is performed, the doctor will discuss a treatment plan and to give a detailed estimate for recommended diagnostics and procedures, which may be emailed to you, or you may be provided a paper copy by request. If you consent to treatment, you will be transferred to a client service representative to make a pre-payment of the high end of the estimate. For more information, please review our Financial Protocols/Payment Options.
- In the event that your pet will need to be hospitalized, we regret to inform you that our visiting hours have been suspended in an effort to minimize the spread of illness. We also will not permit personal items to be left with your pet during their stay. You will continue to receive daily updates from our doctors and staff and may call at any time to check-in.
- We will arrange a convenient time for you to come to pick up your pet. When you arrive to pick up your pet, please call the office, and we will process payments or refunds as indicated, and bring your pet out to your vehicle, along with any medications and a copy of the discharge instructions that you were given over the phone. Please meet the technician with a mask on.
- If you're a new client, a New Client Form must be filled out.
- If your pet has an upcoming appointment with the oncology or internal medicine services, a Recheck Client Form must be filled out ahead of your pet’s scheduled visit.
- When you arrive, please call from your vehicle at 301-809-8800 and you will be provided further instructions.
- If your pet requires diagnostic testing, the doctor will discuss this with you and will provide you with an estimate. Depending on the diagnostics, you may be asked to make a pre-payment of the high end of the estimate at that time and will be transferred to the client services team to make a payment - please have a credit card available. For more information, please review our Financial Protocols/Payment Options.
- Depending on the diagnostic tests necessary, you may be asked to leave your pet with us for a period of time. In this case, you may go home, and we will call you to discuss the next steps and discharge instructions.
- We will arrange a convenient time for you to come to pick up your pet. When you arrive to pick up your pet, please call the office. Any balance or refund will be processed accordingly, and we will bring your pet out to your vehicle, along with any medications and a copy of the discharge instructions will be provided in-person or via e-mail as applicable.
In the event that the nature of the visit is euthanasia, please be aware of the following:
- There are 2 exam rooms available for clients to be with their pets prior to or during euthanasia.
- We will allow only 2 visitors in an exam room with up to 2 staff members at one time, to ensure appropriate social distancing, and no more than 4 total visitors will be allowed in the building at once. Any additional visitors will be asked to wait outside of the exam room (children who cannot wait outside or in a car alone may remain in the lobby for a short time), or outside. We are sorry that no exceptions can be made to this policy at this time - please plan accordingly.
- It may be possible to perform euthanasia outdoors for our canine patients, if requested, on a case-by-case basis. We are unable to accommodate such requests for feline patients.
- Please review the "Arrival Instructions" for additional information regarding arrival procedures, or call the office for additional guidance.